
FAQ
Find your answers here
How much will the shipping costs be?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.
How long will it take to ship my order?
Once your order is placed, we aim to process and ship it within 5-7 business days. Delivery times depend on your location and the shipping method selected during checkout. Standard shipping typically takes 5 to 7 business days, while expedited options may arrive within 3 business days. You’ll receive a tracking number as soon as your order is dispatched, so you can keep an eye on its progress. Please note that during peak times or holidays, shipping may take a little longer.
Im having issues placing an order.
We’re here to help! If you're having trouble placing an order, please make sure that all fields are filled out correctly and that your payment details are accurate. If the issue persists, try refreshing the page or using a different browser. If you're still experiencing difficulties, feel free to reach out to our customer support team at Urbanukk@gmail.com, and we’ll assist you in resolving the issue as quickly as possible. We're committed to making your shopping experience as smooth as possible!
I'd like to return or replace my order.
We want you to be happy with your purchase! If you need to return or exchange an item, simply reach out to our customer service team at Urbanukk@gmail.com, and we'll guide you through the process. Please ensure that the item is in its original, unworn, and unwashed condition, and is returned within 5-7 days of receiving your order. We’ll make it as easy as possible to take care of your request!
I'd like to cancel my order
If you’re not fully satisfied with your purchase, we’re here to help! To return an item, please ensure it’s unused, unworn, and in its original condition. Returns are accepted within 5-7 days of receiving your order. To get started, simply reach out to our customer support team at Urbanukk@gmail.com, and we’ll walk you through the easy return process. We’re committed to making your experience as simple and straightforward as possible.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.